At Strong Tower Financial Services, our commitment is to deliver outstanding notary services. We recognize that there might be situations where our services fall short of your expectations. This policy delineates the conditions under which we consider returns or refunds.

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No Refund Policy: We regret to inform you that we do not offer refunds for any services rendered. Once a transaction is completed and the service has been provided, it is considered final. This policy applies to all our services, including notary public, apostille, estate planning, and tax preparation.

 

Extenuating Circumstances: Refunds are only possible under the following conditions:

• Clerical Errors: If there is a clerical error made by our notary (e.g., incorrect date, misspelled name, etc.), we will offer a correction at no additional charge. If a correction is not feasible, a full refund will be provided.

•  Service Not Rendered: If you have paid for a service that was not performed due to our error or inability to provide the service, a full refund will be issued.

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Procedure for Requesting a Refund:

•  To request a refund, clients must contact us within 24 hours of the service date.

• Provide a detailed explanation of the issue and any relevant documentation.

• Refund requests will be reviewed, and we will respond within 2 business days.

• Refunds will be processed using the original payment method. Kindly allow a reasonable processing period for the refund to appear in your account. Keep in mind that the timeframe may differ depending on your financial institution.

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Service Satisfaction: Our priority is to ensure your satisfaction with our services. If you have any concerns or questions, please feel free to reach out to our customer support team. We are committed to addressing any issues promptly and professionally.

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Modifications: We reserve the right to update or modify these terms at any time. Changes will be effective upon posting on our website.